{"title":"POLICIES","description":"\u003cstyle\u003e\n.jmj-policy-wrapper {\n  max-width: 1400px;\n  width: 100%;\n  margin: 40px auto;\n  padding: 42px;\n  background: #ffffff;\n  border: 1px solid #e5e5e5;\n  border-radius: 16px;\n  line-height: 1.7;\n  font-size: 15px;\n  color: #111111;\n  font-family: Arial, sans-serif;\n  box-shadow: 0 8px 28px rgba(0,0,0,0.06);\n  box-sizing: border-box;\n}\n\n.jmj-policy-inner {\n  max-width: 1400px;\n  width: 100%;\n  margin: 0 auto;\n}\n\n.jmj-policy-wrapper h2 {\n  color: #f97316;\n  font-size: 34px;\n  font-weight: 1400;\n  text-transform: uppercase;\n  letter-spacing: 0.5px;\n  text-align: center;\n  margin-bottom: 22px;\n}\n\n.jmj-policy-wrapper h3 {\n  color: #111111;\n  font-size: 22px;\n  font-weight: 1400;\n  margin-top: 34px;\n  padding-top: 22px;\n  border-top: 2px solid #f97316;\n}\n\n.jmj-policy-wrapper h4 {\n  font-size: 18px;\n  font-weight: 1400;\n  margin-top: 24px;\n  color: #111111;\n}\n\n.jmj-policy-wrapper hr {\n  border: none;\n  border-top: 1px solid #dcdcdc;\n  margin: 30px 0;\n}\n\n.jmj-policy-wrapper table {\n  width: 100%;\n  border-collapse: collapse;\n  margin: 18px 0 28px;\n}\n\n.jmj-policy-wrapper td {\n  padding: 13px;\n  border: 1px solid #dddddd;\n  vertical-align: top;\n}\n\n.jmj-policy-wrapper tr:nth-child(even) {\n  background: #fafafa;\n}\n\n.jmj-policy-wrapper p {\n  margin-bottom: 16px;\n}\n\n.jmj-policy-wrapper ul,\n.jmj-policy-wrapper ol {\n  padding-left: 24px;\n  margin-bottom: 22px;\n}\n\n.jmj-policy-wrapper li {\n  margin-bottom: 8px;\n}\n\u003c\/style\u003e\n\u003cdiv class=\"jmj-policy-wrapper\"\u003e\n\u003cdiv class=\"jmj-policy-inner\"\u003e\n\u003ch2 style=\"margin-bottom: 10px;\"\u003eRefund \u0026amp; Return Policy\u003c\/h2\u003e\n\u003cp style=\"margin-bottom: 20px;\"\u003eThis Refund \u0026amp; Return Policy is incorporated into our Terms of Service and applies to all purchases made with \u003cstrong\u003eJMJ Sewing Machines LLC\u003c\/strong\u003e within the United States. Please review carefully, as returning sewing equipment—especially industrial machines—requires proper handling and logistics.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e⚠️ Key Terms — Read Before Purchasing\u003c\/h3\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin: 15px 0;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eReturn Window\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e14 calendar days from delivery\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRestocking Fee\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e20% (non-defective returns)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eReturn Shipping\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003ePaid by customer unless defect or our error\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eFreight Returns (50+ lbs)\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCustomer responsible for all LTL costs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eEligibility\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eUnused, original packaging, complete\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRMA Required\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eYes — no exceptions\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRefund Method\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eOriginal payment method\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eProcessing Time\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e7–10 business days after inspection\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cdiv style=\"margin: 20px 0; padding: 15px; border: 2px solid #f97316; border-radius: 8px; background: #fff7ed;\"\u003e\n\u003cp style=\"margin: 0; font-size: 14px;\"\u003e\u003cstrong\u003eCalifornia Residents Notice:\u003c\/strong\u003e\u003cbr\u003eIn compliance with California Business \u0026amp; Professions Code § 17500.3, the following terms are disclosed prior to purchase: a 14-day return window, a 20% restocking fee on non-defective returns, and customer-paid return shipping. By completing your purchase, you acknowledge and accept these terms.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003chr\u003e\n\u003ch3\u003e1. Return Period\u003c\/h3\u003e\n\u003cp\u003eYou have \u003cstrong\u003e14 calendar days\u003c\/strong\u003e from the date of delivery (as confirmed by the carrier’s “Delivered” tracking status or signed Bill of Lading) to initiate a return by requesting a Return Merchandise Authorization (RMA).\u003c\/p\u003e\n\u003cp\u003eReturns requested after the 14-day period will \u003cstrong\u003enot be accepted\u003c\/strong\u003e, except in the following cases:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefective products\u003c\/strong\u003e covered under the manufacturer’s warranty or our store warranty (see Section 9);\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNon-waivable consumer rights\u003c\/strong\u003e granted under applicable federal or state law.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e2. Eligibility\u003c\/h3\u003e\n\u003cp\u003eTo be eligible for a return, the item must meet \u003cstrong\u003eall\u003c\/strong\u003e of the following conditions:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnused and in the same condition as received;\u003c\/li\u003e\n\u003cli\u003eIn the \u003cstrong\u003eoriginal packaging\u003c\/strong\u003e, including pallet, box, foam, straps, and all protective materials where applicable;\u003c\/li\u003e\n\u003cli\u003eComplete with all labels, accessories, manuals, bobbins, needles, presser feet, warranty cards, and inserts;\u003c\/li\u003e\n\u003cli\u003eAccompanied by valid proof of purchase (order number or receipt);\u003c\/li\u003e\n\u003cli\u003eNot listed as a \u003cstrong\u003enon-returnable item\u003c\/strong\u003e (see Section 7).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eItems that do not meet these conditions may be \u003cstrong\u003erejected\u003c\/strong\u003e, approved for a \u003cstrong\u003epartial refund at our sole discretion\u003c\/strong\u003e, or returned to the customer at the customer’s expense.\u003c\/p\u003e\n\u003ch3\u003e3. How to start a return (RMA process)\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eContact us first.\u003c\/strong\u003e Send \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e an email with your order number, a description of the item, and the reason for the return. \u003cstrong style=\"color: #b91c1c;\"\u003eDO NOT send the item back without authorization.\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReceive an RMA.\u003c\/strong\u003e We will issue a \u003cstrong\u003eReturn Merchandise Authorization number\u003c\/strong\u003e and return instructions within \u003cstrong\u003e2 business days\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eMerchandise Returns (50+ lb. Machines):\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe pallet and original packaging must be intact and undamaged.\u003c\/strong\u003e \u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003eDamaged packaging may void eligibility.\u003c\/strong\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eWe will provide \u003cstrong\u003erouting instructions for LTL cargo return.\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYou are responsible\u003c\/strong\u003e for refitting the machine if the original box is destroyed, paying for \u003cstrong\u003etailgate pickup\u003c\/strong\u003e, and \u003cstrong\u003eall return shipping costs\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePack securely.\u003c\/strong\u003e Include the \u003cstrong\u003eRMA number visible\u003c\/strong\u003e on the return label and a copy of the packing slip inside. Use \u003cstrong\u003etracked and insured shipments\u003c\/strong\u003e — \u003cstrong\u003ewe are not responsible for returns lost in transit.\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfirmation.\u003c\/strong\u003e We will notify you by email when the return is received and inspected.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp style=\"margin-top: 10px;\"\u003e\u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003eReturns without an RMA number will be rejected or delayed.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e4. Return shipping costs\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer's choice\u003c\/strong\u003e (change of mind, wrong choice, wrong size, etc.): \u003cstrong\u003eThe customer pays for the return shipping\u003c\/strong\u003e, including \u003cstrong\u003eLTL freight, tailgate, packaging, and any terminal fees\u003c\/strong\u003e. \u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003eOriginal shipping costs are non-refundable.\u003c\/strong\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOur mistake\u003c\/strong\u003e (we sent the wrong item, item damaged by us when packing): \u003cstrong\u003eWe cover the return shipping.\u003c\/strong\u003e We can provide a \u003cstrong\u003eprepaid return label\u003c\/strong\u003e or refund \u003cstrong\u003ereasonable return shipping costs\u003c\/strong\u003e upon proof of payment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefective product detected within the return period:\u003c\/strong\u003e \u003cstrong\u003eWe cover the return shipment\u003c\/strong\u003e, as long as the inspection confirms the defect.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e5. Replacement Rate — 20%\u003c\/h3\u003e\n\u003cp\u003eA \u003cstrong\u003e20% replacement fee\u003c\/strong\u003e is applied to all eligible returns that are not defective. This fee reflects:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ere-inspection, repackaging and re-pallet costs;\u003c\/li\u003e\n\u003cli\u003eRetesting of industrial equipment;\u003c\/li\u003e\n\u003cli\u003eDepreciation of items resold as an \u003cstrong\u003e\"open box\"\u003c\/strong\u003e;\u003c\/li\u003e\n\u003cli\u003eHandling of goods in heavy machinery.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe \u003cstrong\u003erestocking rate\u003c\/strong\u003e is disclosed here and at the time of purchase for California residents, in accordance with California Business and Professions Code § 17500.3\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNo restocking fee applies to:\u003c\/strong\u003e\u003cbr\u003e- Defective or damaged items (see Sections 8 and 9);\u003cbr\u003e- Items sent in error by us;\u003cbr\u003e- Orders cancelled prior to shipment (Section 11).\u003c\/p\u003e\n\u003ch3\u003e6. Refund Processing\u003c\/h3\u003e\n\u003cp\u003eOnce we receive and inspect your return:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWe will notify you by email of the approval or rejection within \u003cstrong\u003e5 business days\u003c\/strong\u003e of receipt;\u003c\/li\u003e\n\u003cli\u003eApproved refunds are credited to the \u003cstrong\u003eoriginal payment method\u003c\/strong\u003e (Accepted payment methods include: credit and debit cards (Visa, Mastercard, American Express), Affirm, Klarna, Afterpay, and Synchrony financing) within \u003cstrong\u003e7–10 business days\u003c\/strong\u003e of approval;\u003c\/li\u003e\n\u003cli\u003eDepending on your payment method or card issuer, it may take longer for the refund to appear in your account;\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003eOriginal shipping charges are NOT refundable\u003c\/strong\u003e\u003c\/span\u003e unless the return is due to our error or a defective product;\u003c\/li\u003e\n\u003cli\u003eRefunds for returns caused by our error include the refund of the original shipment paid by the customer.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you haven't received your refund within \u003cstrong\u003e14 business days\u003c\/strong\u003e of approval, check with your bank or card issuer first, and then contact us at \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3\u003e7. Non-Returnable Items (\"Final Sale\")\u003c\/h3\u003e\n\u003cp\u003eThe following items are \u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003enot returnable or refundable under any circumstances\u003c\/strong\u003e\u003c\/span\u003e, except when defective or required by non-exemptible consumer law:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eItems explicitly marked as \u003cstrong\u003e\"Final Sale,\" \"Such Lime,\" or \"Clearance\"\u003c\/strong\u003e at the time of purchase;\u003c\/li\u003e\n\u003cli\u003eCustomized, customized, customized, or made-to-order machines;\u003c\/li\u003e\n\u003cli\u003eParts, accessories or consumables (needles, coils, thread, lubricants, tapes) once the packaging has been opened;\u003c\/li\u003e\n\u003cli\u003eElectrical components and motors that have been wired, installed, or turned on;\u003c\/li\u003e\n\u003cli\u003eSoftware, digital downloads, or gift cards;\u003c\/li\u003e\n\u003cli\u003eItems returned more than \u003cstrong\u003e14 days after delivery\u003c\/strong\u003e;\u003c\/li\u003e\n\u003cli\u003eItems damaged by misuse, neglect, accident, improper installation, unauthorized modification, operator error, or normal wear and tear;\u003c\/li\u003e\n\u003cli\u003eItems that lack original labels, packaging, or accessories (may be refused or partially refunded).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e8. Damaged in transit\u003c\/h3\u003e\n\u003cp\u003eClaims for damage to parcel or LTL shipments are regulated by Section 5 of the Shipping Policy. In summary:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eVisible damage upon delivery:\u003c\/strong\u003e write \"DAMAGED\" on the BOL before signing, take photos, notify us within \u003cstrong\u003e24 hours\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHidden damage:\u003c\/strong\u003e report within \u003cstrong\u003e48 hours\u003c\/strong\u003e of delivery with photos.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDo not dispose\u003c\/strong\u003e of the packaging or pallet until the claim is resolved.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor damaged items, (at our option) we will arrange a free replacement, a partial refund for repair, or a full refund including return shipping. \u003cstrong\u003eThis is the customer's sole remedy for shipping damage.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003e9. Defective Products and Manufacturer's Warranties\u003c\/h3\u003e\n\u003ch4\u003e9.1 Within the return period (first 14 days)\u003c\/h4\u003e\n\u003cp\u003eIf you receive a defective product upon arrival, please contact \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e within \u003cstrong\u003e14 days\u003c\/strong\u003e of delivery with your order number, description, and photos. At our discretion, we will arrange for replacement, repair, full refund or exchange — depending on the customer's choice from the available options. \u003cstrong\u003eWe cover return shipping for confirmed defects.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e9.2 After Return Period JMJ Sewing Machines Shop Warranty\u003c\/h4\u003e\n\u003cp\u003eAll products sold by JMJ SEWING MACHINES are covered by the following store-backed warranty against manufacturing defects:\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin: 15px 0;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eMechanical defects\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e90 days from delivery\u003c\/td\u003e\n\u003ctd\u003e90 days from delivery\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eElectrical and electronic defects\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e12 months from delivery\u003c\/td\u003e\n\u003ctd\u003e18 months from delivery\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003eSolutions under this warranty are at \u003cstrong\u003ejmj Sewing machines' sole option\u003c\/strong\u003e: repair, replacement, or refund of the purchase price paid. \u003cspan style=\"color: #b91c1c;\"\u003e\u003cstrong\u003eTHIS IS THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY\u003c\/strong\u003e\u003c\/span\u003e for defects discovered after the 14-day return period. We cover return shipping for confirmed warranty defects.\u003c\/p\u003e\n\u003cp\u003eContact \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e with your order number, description, and photos to initiate a warranty claim.\u003c\/p\u003e\n\u003ch4\u003e9.3 Other Marks (Unauthorized Channel)\u003c\/h4\u003e\n\u003cp\u003eWe may occasionally sell products from brands not listed above, obtained through secondary distribution channels. The manufacturer's warranty may not be transferable directly through our channel for these brands. For these products, only the jmj Sewing machines Warranty in Section 9.2 applies.\u003c\/p\u003e\n\u003ch4\u003e9.4 What the Warranty Does NOT Cover\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eDamage from misuse, neglect, improper installation, unauthorized modifications, or operation outside of the manufacturer's specifications;\u003c\/li\u003e\n\u003cli\u003eNormal wear and tear;\u003c\/li\u003e\n\u003cli\u003eDamage caused by surges, floods, fires, or other external events;\u003c\/li\u003e\n\u003cli\u003eIncidental or consequential damages (to the extent permitted by law).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e10. Exchanges\u003c\/h3\u003e\n\u003cp\u003eWe offer exchanges for the same product in a different configuration, subject to availability. The customer pays for return shipping (except for our error); \u003cstrong\u003ewe cover outbound replacement shipping.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003e11. Order Cancellations\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOrders can be cancelled free of charge before shipment;\u003c\/li\u003e\n\u003cli\u003eAfter shipment, the order is treated as a return;\u003c\/li\u003e\n\u003cli\u003eTo cancel, email \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e immediately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e12. Chargebacks\u003c\/h3\u003e\n\u003cp\u003ePlease contact us first. Initiating a chargeback before contacting us may result in delays, account restrictions, or denial of future orders. \u003cstrong\u003eFraudulent claims will be disputed with evidence.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003e13. Business (B2B) vs Consumer Customers\u003c\/h3\u003e\n\u003cp\u003eCommercial transactions are governed by the UCC. \u003cstrong\u003eThe sole remedy is repair, replacement, or refund at our discretion.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eConsumer rights remain protected under applicable laws.\u003c\/p\u003e\n\u003ch3\u003e14. Changes to this Policy\u003c\/h3\u003e\n\u003cp\u003eWe reserve the right to modify this Policy. The version in effect at the time of purchase will govern the order.\u003c\/p\u003e\n\u003ch3\u003e15. Contact\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eJMJ SERVICES AND DISTRIBUTION LLC\u003c\/strong\u003e\u003cbr\u003e10501 S Orange Ave, Orlando, FL 32824\u003cbr\u003eEmail: \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe respond within \u003cstrong\u003e1–2 business days\u003c\/strong\u003e (Monday through Friday).\u003c\/p\u003e\n\u003chr\u003e\n\u003cp style=\"font-size: 13px;\"\u003eThe Spanish version of this Policy is available at: https:\/\/jmjsewingmachines.com\/pages\/politicas-jmj-sewing-machines#refund\u003cbr\u003eThe English version prevails in case of conflict, unless required by law.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cstyle\u003e\n.jmj-policy-wrapper {\n  max-width: 1050px;\n  margin: 40px auto;\n  padding: 42px;\n  background: #ffffff;\n  border: 1px solid #e5e5e5;\n  border-radius: 16px;\n  line-height: 1.7;\n  font-size: 15px;\n  color: #111111;\n  font-family: Arial, sans-serif;\n  box-shadow: 0 8px 28px rgba(0,0,0,0.06);\n}\n\n.jmj-policy-wrapper h2 {\n  color: #f97316;\n  font-size: 34px;\n  font-weight: 800;\n  text-transform: uppercase;\n  letter-spacing: 0.5px;\n  text-align: center;\n  margin-bottom: 22px;\n}\n\n.jmj-policy-wrapper h3 {\n  color: #111111;\n  font-size: 21px;\n  font-weight: 700;\n  margin-top: 30px;\n}\n\n.jmj-policy-wrapper hr {\n  border: none;\n  border-top: 2px solid #f97316;\n  margin: 28px 0;\n}\n\n.jmj-policy-wrapper p {\n  margin-bottom: 16px;\n}\n\n.jmj-policy-wrapper strong {\n  font-weight: 700;\n}\n\u003c\/style\u003e\n\u003cdiv class=\"jmj-policy-wrapper\"\u003e\n\u003cdiv style=\"max-width: 900px; margin: auto; line-height: 1.6; font-size: 15px;\"\u003e\n\u003ch2\u003eTerms of Service\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eJMJ Sewing Machines LLC — a Florida limited liability company\u003c\/strong\u003e\u003cbr\u003eLast updated: April 24, 2026\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePLEASE READ CAREFULLY.\u003c\/strong\u003e These Terms contain important provisions affecting your legal rights, including a binding arbitration clause (Section 17), a class-action waiver (Section 17), limitations of liability (Section 13), and an assumption of risk acknowledgment for industrial sewing equipment (Section 11). By using this Site or purchasing any product, you agree to be bound by these Terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e1. Agreement to Terms\u003c\/h3\u003e\n\u003cp\u003eThese Terms of Service (\"Terms\") are a legally binding contract between you (\"you\", \"Customer\") and \u003cstrong\u003eJMJ Sewing Machines LLC\u003c\/strong\u003e, a Florida limited liability company with its principal place of business at \u003cstrong\u003e10501 S Orange Ave, Unit 119, Orlando, FL 32824\u003c\/strong\u003e (\"JMJ Sewing Machines\", \"we\", \"us\", \"our\"), governing your access to and use of the Site and any products or services.\u003c\/p\u003e\n\u003cp\u003eBy accessing, browsing, registering, or making a purchase, you agree to these Terms and all related policies.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e2. Eligibility\u003c\/h3\u003e\n\u003cp\u003eYou must be at least 18 years old and legally capable of entering into a contract.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e3. Commercial vs Consumer\u003c\/h3\u003e\n\u003cp\u003eBusiness purchases are governed by the UCC. Consumer rights remain protected under applicable laws.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e4. Account Registration\u003c\/h3\u003e\n\u003cp\u003eYou agree to provide accurate information and keep your account secure. Notify us at \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e of unauthorized access.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e5. Products, Pricing, and Availability\u003c\/h3\u003e\n\u003cp\u003eAll product descriptions, pricing, and availability are subject to change without notice. We reserve the right to cancel or refuse any order.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e6. Payment\u003c\/h3\u003e\n\u003cp\u003eYou authorize us to charge your selected payment method for all purchases.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e7. Shipping and Risk of Loss\u003c\/h3\u003e\n\u003cp\u003eShipping is governed by our Shipping Policy. Risk transfers to the customer once the product is delivered to the carrier.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e8. Returns and Refunds\u003c\/h3\u003e\n\u003cp\u003eReturns are governed by our Refund Policy, including a 14-day return window and applicable restocking fees.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e9. Technical Support\u003c\/h3\u003e\n\u003cp\u003eSupport is provided as a courtesy and does not constitute a warranty or service contract.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e10. Warranties\u003c\/h3\u003e\n\u003cp\u003eProducts may include manufacturer or store warranties. Coverage excludes misuse or improper installation.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e11. Assumption of Risk\u003c\/h3\u003e\n\u003cp\u003eUse of industrial equipment involves inherent risks. By purchasing, you accept full responsibility for safe use.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e12. Prohibited Uses\u003c\/h3\u003e\n\u003cp\u003eYou may not use the Service for unlawful purposes or to violate regulations.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e13. Disclaimer of Warranties\u003c\/h3\u003e\n\u003cp\u003eAll products and services are provided \"AS IS\" without warranties except as explicitly stated.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e14. Limitation of Liability\u003c\/h3\u003e\n\u003cp\u003eJMJ Sewing Machines LLC is not liable for indirect or consequential damages. Liability is limited to the amount paid.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e15. Indemnification\u003c\/h3\u003e\n\u003cp\u003eYou agree to indemnify JMJ Sewing Machines LLC against any claims resulting from misuse or violation of these Terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e16. Intellectual Property\u003c\/h3\u003e\n\u003cp\u003eAll content is owned by JMJ Sewing Machines LLC or licensors. Unauthorized use is prohibited.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e17. Governing Law and Arbitration\u003c\/h3\u003e\n\u003cp\u003eThese Terms are governed by the laws of the State of Florida. Disputes are resolved by binding arbitration in Florida.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e18. Force Majeure\u003c\/h3\u003e\n\u003cp\u003eWe are not responsible for delays due to events beyond our control.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e19. Termination\u003c\/h3\u003e\n\u003cp\u003eWe may suspend or terminate access at any time for violation of these Terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e20. Electronic Communications\u003c\/h3\u003e\n\u003cp\u003eYou consent to receive communications electronically.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e21. Changes to Terms\u003c\/h3\u003e\n\u003cp\u003eWe may update these Terms at any time. Continued use constitutes acceptance.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e22. Miscellaneous\u003c\/h3\u003e\n\u003cp\u003eThese Terms constitute the entire agreement between you and JMJ Sewing Machines LLC.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e23. Contact\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eJMJ Sewing Machines LLC\u003c\/strong\u003e\u003cbr\u003e10501 S Orange Ave, Unit 119\u003cbr\u003eOrlando, FL 32824\u003cbr\u003eEmail: jmjsewingmachines@gmail.com\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cstyle\u003e\n.jmj-policy-wrapper {\n  max-width: 1050px;\n  margin: 40px auto;\n  padding: 42px;\n  background: #ffffff;\n  border: 1px solid #e5e5e5;\n  border-radius: 16px;\n  line-height: 1.7;\n  font-size: 15px;\n  color: #111111;\n  font-family: Arial, sans-serif;\n  box-shadow: 0 8px 28px rgba(0,0,0,0.06);\n}\n\n.jmj-policy-wrapper h2 {\n  color: #f97316;\n  font-size: 34px;\n  font-weight: 800;\n  text-transform: uppercase;\n  letter-spacing: 0.5px;\n  text-align: center;\n  margin-bottom: 22px;\n}\n\n.jmj-policy-wrapper h3 {\n  color: #111111;\n  font-size: 22px;\n  font-weight: 700;\n  margin-top: 34px;\n  padding-top: 22px;\n  border-top: 2px solid #f97316;\n}\n\n.jmj-policy-wrapper h4 {\n  font-size: 18px;\n  font-weight: 700;\n  margin-top: 24px;\n  color: #111111;\n}\n\n.jmj-policy-wrapper hr {\n  border: none;\n  border-top: 1px solid #dcdcdc;\n  margin: 30px 0;\n}\n\n.jmj-policy-wrapper table {\n  width: 100%;\n  border-collapse: collapse;\n  margin: 18px 0 28px;\n}\n\n.jmj-policy-wrapper td {\n  padding: 13px;\n  border: 1px solid #dddddd;\n  vertical-align: top;\n}\n\n.jmj-policy-wrapper tr:nth-child(even) {\n  background: #fafafa;\n}\n\n.jmj-policy-wrapper p {\n  margin-bottom: 16px;\n}\n\n.jmj-policy-wrapper ul,\n.jmj-policy-wrapper ol {\n  padding-left: 24px;\n  margin-bottom: 22px;\n}\n\n.jmj-policy-wrapper li {\n  margin-bottom: 8px;\n}\n\u003c\/style\u003e\n\u003cdiv class=\"jmj-policy-wrapper\"\u003e\n\u003cdiv style=\"max-width: 900px; margin: auto; line-height: 1.6; font-size: 15px;\"\u003e\n\u003ch2\u003eShipping Policy\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eJMJ SEWING MACHINES Online, LLC\u003c\/strong\u003e\u003cbr\u003eLast updated: April 23, 2026\u003c\/p\u003e\n\u003cp\u003eThis Shipping Policy explains how \u003cstrong\u003eJMJ SERVICES AND DISTRIBUTION LLC\u003c\/strong\u003e (\"JMJ SEWING MACHINES\", \"we\") processes, ships, and delivers orders. It forms part of our Terms of Service and governs your purchase. We currently ship to the United States only (all 50 states, including APO\/FPO\/DPO where supported by USPS).\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e1. Order Processing\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOrders are processed Monday through Friday, excluding U.S. federal holidays.\u003c\/li\u003e\n\u003cli\u003eOrders placed after 2:00 PM ET, on weekends, or on holidays are processed the next business day.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e1.1 Parts, accessories, and small items\u003c\/h4\u003e\n\u003cp\u003eStandard processing time: 1–3 business days after payment confirmation. This applies to needles, thread, bobbins, presser feet, accessories, parts, and all non-industrial-machine orders.\u003c\/p\u003e\n\u003ch4\u003e1.2 Industrial sewing machines\u003c\/h4\u003e\n\u003cp\u003eProcessing time: 2–5 business days after payment confirmation. Industrial machines undergo a rigorous pre-shipment process that includes full mechanical assembly, mechanical inspection and testing, electrical testing, and professional crating\/packaging before shipping. This additional time ensures your machine arrives ready to operate.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDuring peak seasons (Black Friday, Cyber Monday, holiday season), processing for all orders may extend by an additional 2–3 business days.\u003c\/li\u003e\n\u003cli\u003eYou will receive an email with tracking information when the order ships.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch3\u003e2. Shipping Methods\u003c\/h3\u003e\n\u003cp\u003eJMJ SEWING MACHINES uses two distinct shipping methods depending on product weight, dimensions, and destination:\u003c\/p\u003e\n\u003ch4\u003e2.1 Parcel shipping (USPS, UPS, FedEx)\u003c\/h4\u003e\n\u003cp\u003eFor smaller products, parts, accessories, and light domestic machines — typically under 50 lb.\u003c\/p\u003e\n\u003ch4\u003e2.2 LTL Freight Shipping (Industrial Machines, 50+ lb)\u003c\/h4\u003e\n\u003cp\u003eIndustrial sewing machines and heavy equipment ship via LTL (Less-Than-Truckload) freight carriers such as FedEx Freight, UPS Freight, R+L Carriers, Estes, XPO, or equivalent. Please read Section 5 carefully — freight delivery is different from parcel delivery.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e3. Shipping Costs\u003c\/h3\u003e\n\u003cp\u003eShipping costs are calculated at checkout based on destination ZIP code, package weight and dimensions, and the selected service level. LTL freight quotes may be provided at checkout or by custom quote before order confirmation for large or oversized shipments. Any promotional \"free shipping\" applies only when expressly stated and subject to terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e4. Estimated Delivery Times\u003c\/h3\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin: 15px 0;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eU.S. parcel standard\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5–8 business days\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eU.S. parcel expedited\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e2–4 business days\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eU.S. LTL freight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5–10 business days from ship date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003eThese are estimates provided by the carrier. They begin when the order ships, not when it is placed, and do not include order processing time.\u003c\/p\u003e\n\u003ch4\u003eFTC Mail Order Rule (16 C.F.R. § 435) Compliance\u003c\/h4\u003e\n\u003cp\u003eConsistent with the FTC Mail Order Rule, we commit to ship within the time promised at the time of order or, if no specific time is promised, within thirty (30) days of receipt of a properly completed order. If we cannot meet that time, we will notify you, give you the opportunity to consent to a specific delay or cancel for a full refund, and act promptly on your choice. You will always have the right to cancel a delayed order and receive a full refund.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e5. LTL Freight Delivery — Critical Instructions\u003c\/h3\u003e\n\u003ch4\u003e5.1 Standard curbside delivery\u003c\/h4\u003e\n\u003cp\u003eAll LTL freight shipments are delivered curbside only. The carrier is not obligated to bring the pallet inside, onto a porch, into a garage, or upstairs.\u003c\/p\u003e\n\u003ch4\u003e5.2 Liftgate and appointment scheduling\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eResidential addresses: Liftgate included.\u003c\/li\u003e\n\u003cli\u003eCommercial addresses: Dock delivery with notification.\u003c\/li\u003e\n\u003cli\u003eAppointment required for residential deliveries.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e5.3 Local Florida deliveries (white-glove)\u003c\/h4\u003e\n\u003cp\u003eFor many deliveries within Florida, JMJ Sewing Machines may offer complimentary white-glove delivery using our own team.\u003c\/p\u003e\n\u003ch4\u003e5.4 Missed delivery appointments and refused shipments\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eMissed appointments: Customer pays re-delivery\/storage fees.\u003c\/li\u003e\n\u003cli\u003eRefused shipments: Customer pays all return freight and fees.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e5.5 Inspection Before Signing the BOL\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eTHIS IS CRITICAL.\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eInspect pallet and packaging.\u003c\/li\u003e\n\u003cli\u003eCount all pieces.\u003c\/li\u003e\n\u003cli\u003eNote damage on BOL.\u003c\/li\u003e\n\u003cli\u003eDo not sign clean BOL if damaged.\u003c\/li\u003e\n\u003cli\u003eRefuse if severe damage and contact us.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch4\u003e5.6 Concealed Damage — 48-Hour Window\u003c\/h4\u003e\n\u003cp\u003eReport concealed damage within 48 hours by emailing \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e6. Risk of Loss — FOB Origin\u003c\/h3\u003e\n\u003cp\u003eRisk transfers to the customer when delivered to the carrier.\u003c\/p\u003e\n\u003ch3\u003e7. Shipping Address Accuracy\u003c\/h3\u003e\n\u003cp\u003eCustomer is responsible for correct address. Additional fees may apply.\u003c\/p\u003e\n\u003ch3\u003e8. Restricted Destinations\u003c\/h3\u003e\n\u003cp\u003eWe do not ship outside the U.S. or to certain restricted locations.\u003c\/p\u003e\n\u003ch3\u003e9. Lost or Stolen Packages\u003c\/h3\u003e\n\u003cp\u003eContact \u003cstrong\u003ejmjsewingmachines@gmail.com\u003c\/strong\u003e for lost packages.\u003c\/p\u003e\n\u003ch3\u003e10. Delays Beyond Our Control\u003c\/h3\u003e\n\u003cp\u003eWe are not liable for delays caused by force majeure events.\u003c\/p\u003e\n\u003ch3\u003e11. Order Cancellation and Changes\u003c\/h3\u003e\n\u003cp\u003eOrders can be modified before shipping only.\u003c\/p\u003e\n\u003ch3\u003e12. Contact\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eJMJ SERVICES AND DISTRIBUTION LLC\u003c\/strong\u003e\u003cbr\u003e10501 S Orange Ave, Orlando, FL 32824\u003cbr\u003eEmail: jmjsewingmachines@gmail.com\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cstyle\u003e\n.jmj-contact-wrapper {\n  max-width: 1000px;\n  margin: 40px auto;\n  padding: 42px;\n  background: #ffffff;\n  border: 1px solid #e5e5e5;\n  border-radius: 16px;\n  line-height: 1.8;\n  color: #111111;\n  font-family: Arial, Helvetica, sans-serif;\n  box-shadow: 0 8px 28px rgba(0,0,0,0.06);\n}\n\n.jmj-contact-wrapper h2 {\n  color: #f97316;\n  font-size: 34px;\n  font-weight: 800;\n  text-transform: uppercase;\n  letter-spacing: 0.5px;\n  text-align: center;\n  margin-bottom: 35px;\n}\n\n.jmj-contact-block {\n  padding: 22px 0;\n  border-top: 2px solid #f97316;\n}\n\n.jmj-contact-block:first-of-type {\n  border-top: none;\n  padding-top: 0;\n}\n\n.jmj-contact-title {\n  font-size: 21px;\n  font-weight: 700;\n  margin-bottom: 10px;\n  color: #111111;\n}\n\n.jmj-contact-text {\n  font-size: 16px;\n  color: #222222;\n}\n\n.jmj-contact-wrapper ul {\n  margin: 8px 0 0 20px;\n  padding: 0;\n}\n\n.jmj-contact-wrapper li {\n  margin-bottom: 8px;\n}\n\u003c\/style\u003e\n\u003cdiv class=\"jmj-contact-wrapper\"\u003e\n\u003cdiv style=\"max-width: 900px; margin: 0 auto; padding: 24px 16px; line-height: 1.7; color: #111; font-family: Arial,Helvetica,sans-serif;\"\u003e\n\u003ch2\u003eContact Information\u003c\/h2\u003e\n\u003cdiv class=\"jmj-contact-block\"\u003e\n\u003cp class=\"jmj-contact-title\"\u003e\u003cstrong\u003eBusiness Address\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"jmj-contact-text\"\u003e10501 S Orange Av, Orlando, FL 32824, Unit 119 USA\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"jmj-contact-block\"\u003e\n\u003cp class=\"jmj-contact-title\"\u003e\u003cstrong\u003ePhone Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"jmj-contact-text\"\u003eEnglish: (407) 451-7450\u003cbr\u003eSpanish: (321) 374-2407\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"jmj-contact-block\"\u003e\n\u003cp class=\"jmj-contact-title\"\u003e\u003cstrong\u003eEmail\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"jmj-contact-text\"\u003eventas@jmjsewingmachines.com\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"jmj-contact-block\"\u003e\n\u003cp class=\"jmj-contact-title\"\u003e\u003cstrong\u003eBusiness Hours\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"margin: 6px 0 0 20px; padding: 0;\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eMonday – Friday:\u003c\/strong\u003e 9:00 AM – 6:00 PM\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaturday:\u003c\/strong\u003e 9:00 AM – 3:00 PM\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSunday:\u003c\/strong\u003e Closed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","products":[],"url":"https:\/\/jmjsewingmachines.com\/collections\/policies.oembed","provider":"JMJ SEWING MACHINES","version":"1.0","type":"link"}