Shipping policy

Shipping Policy

JMJ SEWING MACHINES Online, LLC
Last updated: April 23, 2026

This Shipping Policy explains how JMJ SERVICES AND DISTRIBUTION LLC ("JMJ SEWING MACHINES", "we") processes, ships, and delivers orders. It forms part of our Terms of Service and governs your purchase. We currently ship to the United States only (all 50 states, including APO/FPO/DPO where supported by USPS).

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed after 2:00 PM ET, on weekends, or on holidays are processed the next business day.

1.1 Parts, accessories, and small items

Standard processing time: 1–3 business days after payment confirmation. This applies to needles, thread, bobbins, presser feet, accessories, parts, and all non-industrial-machine orders.

1.2 Industrial sewing machines

Processing time: 2–5 business days after payment confirmation. Industrial machines undergo a rigorous pre-shipment process that includes full mechanical assembly, mechanical inspection and testing, electrical testing, and professional crating/packaging before shipping. This additional time ensures your machine arrives ready to operate.

During peak seasons (Black Friday, Cyber Monday, holiday season), processing for all orders may extend by an additional 2–3 business days.
You will receive an email with tracking information when the order ships.

2. Shipping Methods

JMJ SEWING MACHINES uses two distinct shipping methods depending on product weight, dimensions, and destination:

2.1 Parcel shipping (USPS, UPS, FedEx)

For smaller products, parts, accessories, and light domestic machines — typically under 50 lb.

2.2 LTL Freight Shipping (Industrial Machines, 50+ lb)

Industrial sewing machines and heavy equipment ship via LTL (Less-Than-Truckload) freight carriers such as FedEx Freight, UPS Freight, R+L Carriers, Estes, XPO, or equivalent. Please read Section 5 carefully — freight delivery is different from parcel delivery.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination ZIP code, package weight and dimensions, and the selected service level. LTL freight quotes may be provided at checkout or by custom quote before order confirmation for large or oversized shipments. Any promotional "free shipping" applies only when expressly stated and subject to terms.

4. Estimated Delivery Times

U.S. parcel standard	5–8 business days
U.S. parcel expedited	2–4 business days
U.S. LTL freight	5–10 business days from ship date

These are estimates provided by the carrier. They begin when the order ships, not when it is placed, and do not include order processing time.

FTC Mail Order Rule (16 C.F.R. § 435) Compliance

Consistent with the FTC Mail Order Rule, we commit to ship within the time promised at the time of order or, if no specific time is promised, within thirty (30) days of receipt of a properly completed order. If we cannot meet that time, we will notify you, give you the opportunity to consent to a specific delay or cancel for a full refund, and act promptly on your choice. You will always have the right to cancel a delayed order and receive a full refund.

5. LTL Freight Delivery — Critical Instructions

5.1 Standard curbside delivery

All LTL freight shipments are delivered curbside only. The carrier is not obligated to bring the pallet inside, onto a porch, into a garage, or upstairs.

5.2 Liftgate and appointment scheduling

Residential addresses: Liftgate included.
Commercial addresses: Dock delivery with notification.
Appointment required for residential deliveries.

5.3 Local Florida deliveries (white-glove)

For many deliveries within Florida, JMJ Sewing Machines may offer complimentary white-glove delivery using our own team.

5.4 Missed delivery appointments and refused shipments

Missed appointments: Customer pays re-delivery/storage fees.
Refused shipments: Customer pays all return freight and fees.

5.5 Inspection Before Signing the BOL

THIS IS CRITICAL.

Inspect pallet and packaging.
Count all pieces.
Note damage on BOL.
Do not sign clean BOL if damaged.
Refuse if severe damage and contact us.

5.6 Concealed Damage — 48-Hour Window

Report concealed damage within 48 hours by emailing jmjsewingmachines@gmail.com.

6. Risk of Loss — FOB Origin

Risk transfers to the customer when delivered to the carrier.

7. Shipping Address Accuracy

Customer is responsible for correct address. Additional fees may apply.

8. Restricted Destinations

We do not ship outside the U.S. or to certain restricted locations.

9. Lost or Stolen Packages

Contact jmjsewingmachines@gmail.com for lost packages.

10. Delays Beyond Our Control

We are not liable for delays caused by force majeure events.

11. Order Cancellation and Changes

Orders can be modified before shipping only.

12. Contact

JMJ SERVICES AND DISTRIBUTION LLC
10501 S Orange Ave, Orlando, FL 32824
Email: jmjsewingmachines@gmail.com